This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, Company or other details to help you with your experience.

When do we collect information?

We collect information from you when you respond to a survey, fill out a form or enter information on our site.

Provide us with feedback on our products or services

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To ask for ratings and reviews of services or products.
  •  To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers

Do we use ‘cookies’?

We use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Audience Building through Google Analytics
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

You can change your personal information:

  • By emailing us
  • By calling us

 

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify you via email
  • Within 7 business days
  • We will notify the users via in-site notification
  • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or question
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

[email protected] and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

https://DwellRoofing.com

2901 W Parker Rd Unit 864271

Plano, TX 75086

USA

[email protected]

972-994-6386

Dwell Roofing
Excellent
4.9
Based on 283 reviews
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Due to the recent 76 mph windstorm, a section of my roof was exposed because the tiles were blown away. Jesse, the owner, personally covered the exposed area immediately and, after approval, sent his crew to replace the missing tiles. They did a thorough job. Jesse and his crew are professional, honest, and reasonable. Consequently, Dwell Roofing and Exteriors will be my first choice for future projects.
Recently had some minor storm damage to our roof so decided to call Dwell to inspect and recommend repairs. Within a day of calling, Westley came out and did the inspection. I was impressed by the explanation I received about the needed repairs and how quickly they were able to come out and ultimately perform those repairs considering how busy this time of year is. I am very happy with the results and highly recommend this company.
Really great experience with Dwell Roofing. This is my first time ever having to replace a roof, and when I need this again in the future, I'll give them a call.I had an initial glitch with scheduling when I called their office to get an estimate. The gentleman who was to come out had a syncing issue I believe with his calendar and so missed my appointment. I called in to ask if I had gotten the date or time wrong. Minutes later, the owner Jesse called me to let me know what happened, apologized for the glitch, and within 30 minutes he was at my house and did the review himself.From that point on he kept me informed via text or email as to what was going on for each phase. The entire roof replacement took most of the day (info for those like me who never went through this before). I had a sealed gutter system that also needed to be replaced, so they then scheduled that at a later date soon after the roof was done. Everything was completed when promised (the gutter system took a little less time).The best part is their office dealt with the insurance company a LOT. I barely had to deal with them other than their own initial inspection and a few emails with payment issue that I forwarded to Dwell Roofing's office. Dwell was able to get all the money owed to them from insurance company and then I paid my deductible. If you haven't done this before either: the insurance company sends you the checks then you pay Dwell. If you have a mortgage like I do, the mortgage company has to co-endorse the checks, so be sure you find out from your mortgage company how that's done. Dwell asked for around 1/3 payment after they were done with the first part, then I was able to send them the rest once insurance sent me all the checks (3 paper checks and one direct deposit - this all took over 4 months). So thankfully I was able to have the new roof and gutter system on and then they kept after the insurance company to get the rest of the money. I was never asked to pay ahead of time or anything like that.No one likes to deal with these big projects, but I appreciate the great experience. It made things much easier! Highly recommended!
We had a great experience with Dwell Roofing. Andrew was the technician who came out, and he was incredibly helpful and knowledgeable. As first-time homeowners, we've had a lot to learn, and Andrew took the time to explain everything clearly. He not only helped with our current roofing needs but also gave us valuable advice on handling future roof issues and navigating insurance claims if they ever come up. I also think they were also reasonably priced. Great communication and quick responses. Highly recommend their services!
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