Great experience with Dwell Roofing & Exteriors and their project manager Josh De La Rosa. There was some confusion with project scope (skylight replacement and roof tune up) that I was unhappy with, but Josh and the owner stepped up and made everything right without hesitation. That kind of accountability and professionalism is rare and truly appreciated.
Josh was responsive, respectful, and kept me informed throughout the process via text and phone to make sure any concerns were addressed quickly and thoroughly.
It's easy to recommend a company when everything goes perfectly from the start—but it's even more impressive when a company cares for their customer and goes above and beyond to make things right. Will use again!
Response from the owner:Hello Bryan,
I'm sorry to hear that your experience with Dwell was considered unsatisfactory.
The details of the review are a bit confusing as we do not perform any work prior to receiving a signed scope of repairs. In this case you approved agreed work to be performed in the amount of $2,657.46
Please feel free to reach out to the office to discuss with management the initial approved scope and any billing questions.
Thank you,
*Update*
Hello Bryan,
Thank you for taking the time to update your review after we worked out the issues/confusion! We always strive to see the project through to conclusion and positive customer satisfaction but many times the review becomes an afterthought and is not updated after the fact.
We appreciate you taking the time as it helps give clarity and the full picture of how we do business to future customers.
Thanks again,
